Dispute Resolution Process

Dispute Resolution Process

Peerless Finance is committed to providing all our clients with efficient resolutions of any complaints and disputes that may arise. If you feel we have failed to meet your expectations or obligations as finance brokers, we welcome you to inform us so we may work towards an equitable and quick solution.

For full details, please refer to our Credit Guide and Privacy Statement, here. [PDF]

How do I submit a complaint?

If you have a complaint, we request you follow these steps:
1.If your complaint is about your loan, in the first instance please contact your credit assistance provider.
2. If your complaint has not been resolved to your satisfaction within 5 business days, contact us here.

External Dispute Resolution Scheme

If you feel we have not addressed your concerns in a thorough and satisfactory manner, you may refer the matter to an external arbitrator.

You may refer your matter to the Australian Financial Complaints Authority, which can be contacted via:

Telephone: 1800 931 678

Website: https://www.afca.org.au/

Mail: GPO Box 3 Melbourne VIC 3001

Fax: 02 9273 8440

Please note that the provider may not begin proceedings until our internal processes are complete.